Refund Policy
Effective Date: [Insert Date]
At WaterMarc One LLP, we are committed to delivering high-quality digital, AI, cloud, and consulting services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Service-Based Business Model
As we provide customized, project-based services, refunds are generally not applicable once a project has commenced and resources have been allocated.
However, in specific cases, partial or full refunds may be considered at our sole discretion, based on the following criteria.
2. Eligibility for Refund
Refunds may be issued under the following circumstances:
• The service was not delivered as per the agreed scope of work.
• The client cancels the project before work has begun, and no internal resources have been deployed.
• A duplicate payment was made by error.
Refund requests must be submitted in writing within 7 days of the issue arising.
3. Non-Refundable Situations
We do not offer refunds for:
• Time or resources already spent on project delivery
• Change of mind after work has commenced
• Delays caused by the client (including lack of approvals, content, or communication)
• Completed services, delivered digital assets, or downloadable items
4. Custom Solutions and Licensing
Refunds are not applicable for:
• Domain purchases, third-party licenses, plugins, or paid tools procured on behalf of the client
• Custom-coded software or proprietary systems once delivered
5. Process for Refund Requests
To initiate a refund request, please email us at info@watermarcone.com with:
• Your full name
• Project or invoice number
• Reason for the refund request
• Supporting documentation (if any)
We aim to review all refund requests within 5-7 business days.
6. Dispute Resolution
If you are unsatisfied with any part of our service, we encourage you to contact us directly. We are committed to finding a fair and mutually agreeable resolution.
7. Contact Us
For any questions regarding this policy or to initiate a refund inquiry, please contact:
WaterMarc One LLP
Email: info@watermarcone.com
Website: www.watermarcone.com